We offer three types of packages: parcels, tires and oversized packages. You can pre-pay here or on pick up.Each parcel we receive is a separate parcel and is subject to separate charges. We accept cash, Visa, MasterCard & Discover on site during pickup. Photo ID is required for pickup. If available, please also have your tracking numbers.
You may have read these on our complete FAQ page, but for your convenience here are the frequently asked questions specifically pertaining to Pricing.
What are your prices and do you have any memberships?
We do not currently offer membership plans. The "pay-as-you-go" prices are in the above section.
Do I have to pay you prior to my parcel being delivered?
If you choose to pre –pay you can do it by using our secure Paypal link on our home page or you can pay in person at the time of pick up with cash (US only), credit/debit.
I want to pre-pay for the parcels, how do I know how much I owe you?
You can review the number of parcels you have at our office by logging into your customer portal and looking under “view current parcels” The fee is $6.00 per parcel (0-60 lbs), so multiply number of parcels by $6 to reach your total cost. For oversized prices, see oversized section and repeat equation with the correct fee. If your parcels have storage fees, see storage fee section for prices.
I see more than one (1) parcel delivered for me, but I only placed one (1) order; does that mean I owe you for each parcel separately?
Yes. Our charges are per parcel, not per order. When ordering online you do want to keep in mind that many companies will split your order into more than one (1) shipment.
How long do you hold parcels for?
We will hold parcels for one (1) year past the delivery date. As required by U.S law, any parcels left over a year must be returned to the shipper. Keep in mind that any parcel left at our office after 30 days of delivery will start incurring storage fees.
What are the storage fees and how do I know what I owe?
Storage fees start being applied to your parcels a week after thirty (30) days of delivery at our office. For every week after the first thirty (30) days, parcels incur $5.00 a week, up to twelve (12) weeks. From week thirteen (13) up to week twenty-five (25), the fee is $10.00 a week. After week twenty-six (26), it is $1 per day until the parcel is picked up. These numbers do not include the regular pickup fee, see prices section for more information.
My parcel was delivered over 30 days ago but I was never notified, am I still responsible for the storage fee?
Yes. The customer portal is designed to help you keep track of your parcels and their arrival dates even when you do not receive an email or phone call from us. Under the "View Current Parcels" tab in the portal, you can see what day any of your parcels were delivered and plan to retrieve them accordingly.
What if my package is damaged during shipment?
All received shipments are FULLY INSURED. Here is how insurance works: Your shipment is insured by carrier (UPS, Fed Ex, USPS, etc); if damage is visible when your parcel(s) arrives, DMB staff will notify you immediately (either by phone or email, if available, a note will be added to your arrival notification notifying you of any damages). If your parcel is damaged after arriving at our location our insurance policy will cover your purchase(s). Any damaged/missing item(s) complaints must be made at the time of your pick up; DMB is not responsible for any damages/missing items noticed after the parcel(s) has left our premises. We encourage all costumers to inspect any/all parcels at our office.